frequently asked questions

---

How do I order a photograph?

we have tried to make this process as easy as possible!Find the black and white photograph(s) you wish to order (by using our search facility or browsing our portfolios)

1) view it framed/unframed
2) decide which size and format you would like it in and select
3) fill in all your relevant details in our shopping cart and process your order... and we will look after the rest!

 

If i cannot find it online, how do i buy it?

simply email a detailed description of the image to us on info@gilesnorman.com and we will do our best to identify it for you

 

is your site secure?

Yes, we have secure online payment facilities using realex and paypal

 

I do not want to pay with credit card, how else can i pay?

you can select the option ‘mail payment’ and post us a bankers draft for the euro amount, we will process your order as soon as we receive the draft

I have just placed an order and i want to change it?

Just email us your name and the changes you wish to make and we will modify your order

 

I have just placed an order, when can I/they expect it?

If you email us at info@gilesnorman.com with the date you need it for we will do our best to honour your request, you will also be sent tracking details once you order is shipped so you can track it online

 

What type of camera does Giles use?

For any of his black and white photography captured pre 2006 he used a Nikon F80 and a Hasselblad X-pan. He currently uses a D300

 

Can I purchase gift vouchers?

Yes, our custom designed Giles Norman gift cards can be both purchased and redeemed online. To purchase go to the gift card section and follow the instructions. To redeem, process your order as normal and when you reach payment option click on pay with gift card and enter gift card number

 

Do you have sales or special offers?

Yes. Throughout the year we have special offers which we email to our 'friends of the gallery' mailing list, if you would like to become a friend, please scroll down to the bottom of our website and fill in your details under 'join our mailing list'. Our mailing lists are strictly confidential and not made available to any third parties

 

How much is postage and packaging?

Go to our delivery/post page where all of our prices are listed

 

What is your returns policy?

Go to our refund/exchange policy page where all of our policies are listed

 

Does giles give workshops or talks?

Due to time restrictions Giles does not hold workshops or talks, if you have specific questions email us on info@gilesnorman.com and we will do our best to answer them